Knowledge management use cases: keep what your team knows
Pravodha saves the answers your experts already give in Slack, Microsoft Teams, and email. These five use cases show where those saved answers matter most.
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Five places teams lose knowledge
Employee turnover
When someone leaves, what they knew leaves with them. Pravodha keeps their explanations on record under their name.
Employee turnoverOnboarding
New hires spend their first weeks asking colleagues for answers that were already given. Pravodha puts those answers in a search, so last year's decisions are there on day one.
OnboardingEngineering teams
The reasons behind an architecture decision sit in a thread that scrolls away. Pravodha saves the thread under the engineer's name, so the reasoning stays findable.
Engineering teamsCross-team knowledge
What one team knows rarely reaches the team three channels away. Pravodha files every answer under a department, so other teams can subscribe and search it.
Cross-team knowledgeExpertise mapping
A job title says what someone was hired to do, and a skills profile goes stale. Pravodha builds expertise badges from the answers people give and the likes colleagues add.
Expertise mappingThe same capture behind every use case
Every use case runs on the same capture, the only thing that changes is who benefits. A teammate saves a thread, AI-assisted capture organizes it into a searchable entry with a summary and topic tags, and the author gets the credit. Forwarded emails work the same way, so what lives in an inbox joins the record too. Which is why nobody has to write documentation from memory.
Questions about use cases
Which use case should we start with?
Start with the team that answers the most repeat questions, because that is where saved threads pay off first.
Do the use cases need different setup?
No. Connect Slack or Microsoft Teams, or forward email, and the same capture serves every use case.
Is Microsoft Teams supported?
Teams capture is available for sideloading. The Teams app store listing is coming soon.
Who can see a saved entry?
Each entry is associated with a department and is visible to the people subscribed to that department. People can subscribe to as many departments as they choose.