Email knowledge management: turn any email chain into searchable institutional knowledge
Forward an email chain to your Pravodha address, review the draft, and publish it to your workspace. The answer stops living in one inbox.
See how it worksGet Free Trial
Try Pravodha free and see how your team can stop losing knowledge
The answer was given. It stayed in one inbox.
A client asks about a renewal clause, an account lead replies by email. The answer sits in two inboxes and a forwarded chain that nobody can search.
Six months later a colleague asks the same thing. Which means digging through someone else's mailbox, if they still work here.
Forward it, review it, publish it
Forward the chain.
Send the email chain to your personal Pravodha address. Forward it from the email address on your Pravodha account, and the draft is yours.
Client wrote: Does the renewal clause let us change the plan mid-term?
Account lead replied: Yes, with 30 days' notice. The change applies from the next billing date.
Review the draft.
Forwarded emails wait in your Pravodha inbox as drafts. The title comes from the subject line and you can edit it. Add your tags, and #email is added for you.
| @ acme#email is added automatically.
Publish it to your workspace.
When you publish, Pravodha adds an AI summary and the email chain becomes a searchable entry. People find it with the same search that finds your Slack and Teams threads.
| @ acmeA client can change the plan mid-term with 30 days' notice, and the change applies from the next billing date.
Screens show sample data.
Who feels the difference
People Ops and HR.
A policy answer saved once, from a thread or a forwarded email, is findable by everyone.
Customer-facing teams.
Client context stops living in one inbox. The next person finds it with a search.
Managers.
Decisions that happened over email become part of the record that everyone can search.
Email alongside Slack and Teams
Pravodha saves from forwarded email, Slack and Microsoft Teams into one searchable place. See the Slack page and the Teams page.
Questions about email forwarding
How do we save an email?
Forward the email chain to your personal Pravodha address. It waits in your Pravodha inbox as a draft. Review it, add tags, and publish it to your workspace.
What happens to the title and tags?
The draft title comes from the subject line, and you can edit it when you review. You add the tags, and #email is added as a default tag.
Does a forwarded email get a summary?
Yes. When you publish a draft, Pravodha adds an AI summary to the entry, so the answer is easy to scan in search results.
How does Pravodha know the email is from me?
Each person gets their own inbox address, and Pravodha matches the sender of the forwarded email to your account. Forward from the email address on your Pravodha account.
Who can see a published entry?
Each entry is associated with a department and is visible to the people subscribed to that department. People can subscribe to as many departments as they choose.