Badges
Earn badges automatically as you participate in the community.
Expertise
Content Marketing
Experience 2 years
Customer Support Specialist
Gomes Tech Solutions | Fulltime
Mar 2022 - Currently working here

Toronto

  1. Provide technical and non-technical support to customers via email, chat, and phone, maintaining an 85%+ customer satisfaction score
  2. Troubleshoot issues efficiently, reducing average resolution time by 30%
  3. Collaborate with the product and development teams to escalate and resolve critical customer issues
  4. Train new team members on best practices and customer service tools
Education
Bachelor of Arts in Communications
University of Toronto, Canada

2022

Certification
Google Customer Experience Certification
Google

2023

Zendesk Customer Support Specialist Certification
Zendesk

2022