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Expertise
Content Marketing
Experience
2 years
Customer Support Specialist
Gomes Tech Solutions | Fulltime
Mar
2022 -
Currently working here
Toronto
- Provide technical and non-technical support to customers via email, chat, and phone, maintaining an 85%+ customer satisfaction score
- Troubleshoot issues efficiently, reducing average resolution time by 30%
- Collaborate with the product and development teams to escalate and resolve critical customer issues
- Train new team members on best practices and customer service tools
Education
Bachelor of Arts in Communications
University of Toronto, Canada
2022