Toronto

<ol><li data-list="bullet"><span class="ql-ui"></span>Provide <strong>technical and non-technical support</strong> to customers via email, chat, and phone, maintaining an <strong>85%+ customer satisfaction score</strong></li><li data-list="bullet"><span class="ql-ui"></span>Troubleshoot issues efficiently, reducing <strong>average resolution time by 30%</strong></li><li data-list="bullet"><span class="ql-ui"></span>Collaborate with the product and development teams to escalate and resolve critical customer issues</li><li data-list="bullet"><span class="ql-ui"></span>Train new team members on best practices and customer service tools</li></ol>